Our city centre estate agency offices

COVID-19 — LCEA visitor and viewer information

Whether you're visiting our offices, viewing a property or conducting your own viewing, we have procedures in place to keep everyone safe.

Visiting our offices

Our Alford Place and Rose Street offices in Aberdeen are now open Monday to Friday, 9am to 5.15pm.

Social distancing and safety measures are in place to keep us all safe, so things are a bit different, but please bear with us.

When you arrive

  • At Alford Place (residential sales) — wait at the front door, we’ll let you in
  • At Rose Street (rentals) — please ring the bell, we’ll let you in
  • You may be asked to wait outside until another visitor leaves the premises

When you come in

  • One visitor at a time, please. Call ahead if you need to bring someone else with you
  • Please use the hand sanitiser provided
  • Please wear a mask — we’ll have some to hand
  • You can also use the disposable gloves provided, if you like
  • Please observe social distancing

For NHS Test and Protect you’ll be asked some questions, including your name and contact details, and whether you’ve had COVID-19 symptoms recently.

This information will only be shared with the NHS service and will be deleted after 21 days.

As you’re leaving

  • Pop your mask and any gloves in the bin
  • Sanitise your hands

Within 14 days of your visit, please let us know if you, or someone you live with, has symptoms of COVID-19 or is contacted through NHS Test and Protect.

Keeping you safe during your viewing

When you book

  • For NHS Test and Protect, you’ll be asked some questions, including your name and contact details, and whether you’ve had COVID-19 symptoms recently*
  • Viewings are limited to two adults, though if you need to bring children or someone else with you, please let us know
  • Please contact us on 01224 632500 so we can reschedule your appointment if you, or someone you live with, has COVID-19 symptoms or has been contacted through NHS Test and Protect

The viewing

  • Someone from our team, or the seller, will meet you at the property
  • Please wear a face covering
  • Please bring hand sanitiser and use it before you enter the property
  • Avoid touching surfaces as much as you can — we will make sure doors, except fire doors, and windows are open
  • Please observe social distancing
  • Please sanitise your hands as you leave

Within 14 days of your viewing, please let us know if you, or someone you live with, has symptoms of COVID-19 or is contacted through NHS Test and Protect.

This information will only be shared with the NHS service and will be deleted after 21 days.

Keeping you safe conducting viewings

Test and Protect — pre-viewing

  • For Test and Protect you’ll need to ask viewers for their full contact details and if they, or anyone the live with, has had COVID-19 symptoms recently
  • Please advise them you’ll keep this information for 21 days and ask for consent for sharing that information with us
  • You’ll also need to make sure they have read and understood our guidance on the website
  • Advise viewers they must let us know if the Test and Protect team contacts them, or if they develop COVID-19 symptoms, within 14 days of the viewing
  • Please let them know our team may ask them if they want to join our property mailing list

The viewing

  • Open as many windows and doors as you can, apart from fire doors
  • Observe social distancing
  • Wear a face covering
  • Ask viewers to wear a face covering
  • Ask them to sanitise their hands before entering your home and when they leave
  • If people touch a surface, wipe it down thoroughly

If you have any questions please call our team on 01224 632500 or send us an email.

Posted, 13 July 2020 Categories: Coronavirus | Coronavirus and us | Coronavirus and residential property | Us